Case Study Optimization of logistics at Mister Spex with PSIwms
PSIwms increases the efficiency and flexibility of logistics at Mister Spex and supports the multichannel strategy
Europe's leading online optician Mister Spex relies on the warehouse management system PSIwms to optimize the logistics processes in the Berlin logistics center in Siemensstadt. Here, the system controls the complete intralogistics and production supply, ensuring that daily operations run smoothly and efficiently.
Mastering challenges
At Mister Spex's logistics center, up to 15,000 parcels are shipped throughout Europe every day to serve around three million customers. One of the main challenges is the wide variety of products, because the web shop offers over 11,000 models of glasses, which requires storage capacity for up to 700,000 items.
Mister Spex's multichannel strategy presents further challenges: glasses are assembled and picked on site, sometimes involving external service providers. The range also includes branded sunglasses, con-tact lenses, glasses lenses and care products. The online optician cooperates with over 500 local opticians and is increasingly operating its own branches in several countries.
Customer's objective
The main objective at Mister Spex was to make existing logistics processes more efficient and flexible. In particular, the aim was to accelerate shipping and returns processes in order to meet the increasing number of orders and to increase customer satisfaction. In addition, the system had to support the requirements of Mister Spex's multi-channel strategy. This included both internal production and the integration of external partners in order to be able to optimally serve customers through various channels – be it through drop-shipping, store delivery or cooperation with local opticians. Furthermore, production supply had to be managed more efficiently and order picking optimized for maximum speed and precision.
Solution approach
PSIwms offers a tailored solution for the complex requirements of Mister Spex thanks to its extensive range of functions. For example, storage locations are assigned according to different strategies and priorities, and the system continuously adapts to the sales and throughput figures. PSIwms generates transport orders efficiently and with optimized routes, while coordinating picking for both production and shipping to customers and stores.
Particularly noteworthy is the multi-order picking, where employees can pick up to 100 different orders in a single pass. PSIwms also efficiently controls returns processing, from receiving returns to quality control and assigning further steps. The system receives all relevant orders directly from the connected ERP system and integrates all necessary hardware components, such as data collection and labeling systems, to further maximize efficiency.
Warehouse characteristics
- Control of 15,000 orders per day
- Mapping of multichannel strategy
- Multi-order picking
- Returns handling
- Support for customer and store deliveries
- Control of the production processes for eyeglasses
The result in detail
The implementation of PSIwms at Mister Spex has significantly improved logistics processes. Optimized process control increased shipping speed and shortened throughput times, enabling faster order processing and shorter delivery times. In particular, a significant increase in efficiency was achieved in the processing of returns, which had a positive effect on customer satisfaction. The flexibility of PSIwms also supported the integration of various distribution channels and the control of production processes, enabling Mister Spex's multichannel strategy to be optimally implemented.
PSIwms has significantly improved our logistics expertise. Our customers throughout Europe benefit from this.
PSIwms functions in use
- Mobile devices
- Add-on module cockpit
- Add-on module pick-by-voice
- Add-on module automatic test
- Production supply/disposal
- Warehouse reorganization
Conclusion
The implementation of PSIwms at Mister Spex has led to a significant improvement in the logistics processes. The multi-channel strategy is successfully supported and the efficiency in shipping and returns has increased considerably. Mister Spex benefits from an optimized and flexible logistics management that has a positive effect on both internal processes and the cooperation with external partners.
