Case Study New Standards With Innovative Personnel Planning
With Profahr, Umbrella City Lines optimizes its personnel scheduling and sustainably increases employee satisfaction.
Umbrella City Lines, a pioneer in public transport and rail replacement services, is setting new standards in personnel planning. With the introduction of Profahr, the company is able to effortlessly master complex shift schedules and short-term changes, while at the same time ensuring satisfied employees through transparent communication and individual consideration of their wishes. An innovative solution that pays off for everyone!
Umbrella City Lines GmbH - An overview of innovation and expansion
Umbrella City Lines GmbH is a major player in the European mobility market and one of FlixBus' most important partners. With an extensive network and a wide range of services in the public transport, SEV and BNV sectors, the company has embarked on a remarkable growth trajectory.
As a subsidiary of Umbrella Mobility SE, Umbrella City Lines offers comprehensive mobility services. With over 25 million kilometers traveled annually and operations at five locations in Germany, the company coordinates 214 services and operates 130 buses. The more than 300 employees contribute significantly to the company's success and expansion by operating daily bus routes for prominent clients such as Deutsche Bahn and Hamburger Hochbahn. Umbrella City Lines has secured a firm place for itself in the European transportation sector through innovative approaches and high quality standards.
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Challenges of the project
Umbrella City Lines GmbH was confronted with the urgent need to modernize its personnel scheduling system in order to meet the increasing demands of a growing company.
Challenges and hurdles on the way to efficient personnel planning
The rapid growth of Umbrella City Lines GmbH brought with it new challenges. The increasing complexity of the operational structures and the growing order situation required a future-oriented and efficient service planning. The existing system reached its limits, as it could no longer meet the different locations with their individual requirements.
In order to meet the diverse needs of the drivers and at the same time ensure optimized scheduling, the company was looking for a flexible solution. After a thorough market analysis, the company chose the Profahr personnel deployment system.
The customer's goal
Umbrella City Lines has clear goals in mind: increased efficiency, employee satisfaction and flexible adaptability to various operational requirements.
Goals and expectations of the Umbrella
The primary objectives of Umbrella City Lines included the introduction of a system that enables reliable and long-term scheduling, the consideration of different company agreements and collective agreements as well as the flexibility to respond to the needs of the drivers. The new system will relieve dispatchers of routine tasks and increase their ability to react to changes at short notice. In addition, increasing employee satisfaction is a key concern in order to improve the company's attractiveness as an employer and reduce the risk of employee turnover.
The Solution
By choosing the Profahr personnel deployment system, Umbrella City Lines has opted for a comprehensive and flexible solution that meets the requirements of the modern mobility market.
The way to a solution – Profahr in action
Profahr offers an automated integration of the VDV standard interface, which receives all circulation and change data and creates optimized duty rosters. In doing so, the system takes into account legal regulations, company agreements and collective wage agreements. A central component of the solution is the integrated company information and communication solution, which enables employees to access duty programs and duty rosters via internet-capable end devices. This facilitates communication and enables flexible duty registration as well as transparent duty swaps. For Umbrella, implementing Profahr meant a significant reduction in the workload of dispatchers and an increase in efficiency and satisfaction in the driving service.
This is how Umbrella profited!
- Flexible creation of binding and long-term duty rosters
- Consideration of different company agreements, collective agreements and forms of billing
- Mobile access to operating programs for all employees
- Mobile start of service
- Fast response to changes of all kinds
- Relief of the dispatcher from routine tasks
- Choice of up to seven shift patterns
- Consideration of employee requests with a high degree of fulfillment
- Increased employee satisfaction
- Significant reduction in travel and staff absences
- Reduction of the risk of employee fluctuation
- Increased attractiveness as an employer
The implementation
The implementation of Profahr at Umbrella was a comprehensive process that required careful planning and step-by-step integration.
Implementation and integration - the road to success
Profahr's implementation process comprised several phases. First, the existing system was thoroughly analyzed and the specific requirements of the individual locations were identified. The new system was introduced step by step in close cooperation with the dispatchers and dispatchers. Employee training played a crucial role in ensuring the acceptance and effective use of Profahr. Regular feedback loops and adjustments enabled the system to be optimally adapted to operational requirements. The successful integration led to a significant improvement in duty scheduling and increased employee satisfaction.
Conclusion - a success all along the line
The implementation of Profahr at Umbrella City Lines is an impressive illustration of how technological innovation and strategic planning can achieve sustainable business success. Thanks to Profahr, Umbrella was able to manage the complex requirements of personnel scheduling extremely efficiently. The flexible and user-friendly solution has made a significant contribution to increasing employee satisfaction and the company's attractiveness as an employer. The optimized duty scheduling and the integrated communication solution have considerably reduced the workload of the schedulers and significantly improved the ability to react to changes at short notice.
Overall, the introduction of Profahr has helped the customer to continue on its growth path and position itself as a modern and responsible employer.
